South Fairfax News

Society of Certified RV Professionals’ Recognition Program Announces Recently Certified Industry Personnel

The Society of Certified RV Professionals is pleased to recognize 18 individuals from eight participating dealerships who earned a new certification, and an individual that renewed their certification during the last quarter of 2022 through the Mike Molino RV Learning Center Fixed Operations Certification Program.

Participation in the recognition program allows the society to publicize individuals’ certification achievements on the national level. Those participating in the recognition program are a subgroup of the 22 individuals who earned certification.

“On behalf of the entire RV industry, we congratulate these professionals and their dealerships. These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” said RVDA President Phil Ingrassia. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”

Those in the recognition program that earned a new certification are: Jason Young (Service Writer/Advisor), Casey Boudreaux (Service Writer/Advisor), Nicole Pablo (Service Writer/Advisor), Kerensa Koithan (Service Writer/Advisor), Joshua Clay (Service Writer/Advisor), Jeffrey Frizzell (Service Writer/Advisor), Brandon Horton (Service Writer/Advisor), Karen Martin (Service Writer/Advisor), Denise Schneider (Service Writer/Advisor), June Gale (Service Manager), Aaron Dube (Service Manager), Karen Arnold (Service Manager), Jacquline Bauman (Warranty Administrator), Kathy Foreman (Warranty Administrator), Glenn Orange (Warranty Administrator), Lou Materia (Parts Specialist), Brittany Drabick (Parts Specialist), and Taylor Godbey (Parts Manager).

Charles Duquemin (recertified Warranty Administrator) renewed their certification.

Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers online testing, certification, and recertification. The center’s credentials were developed by experts at The Ohio State University’s Center for Education and Training for Employment and a team of top-performing, demographically diverse working professionals. Suppliers, distributors, dealer-owners, and manufacturers were also involved in developing the programs. For information, visit www.rvlearningcenter.com.

The Society of Certified RV Professionals promotes and recognizes certification among employees who work in the RV industry. Certified personnel benefit the RV industry by improving the customer experience. Fixed operations personnel who are trained and certified become more efficient, which improves a dealership’s Repair Event Cycle Time (RECT) and leads to higher customer satisfaction. Recertifying and maintaining certification demonstrates an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations. 

Original source can be found here