City of Fairfax issued the following announcement on Jan. 8
Fairfax Water isa aware that some Fairfax Water customers have received calls demanding payment or leaving voicemails asking customers to call our emergency dispatch line at 703-698-5613. These calls are not from Fairfax Water. Do not give your personal information to this caller. Please only call the emergency dispatch line if you are experiencing a water-related emergency, such as reporting a suspected leak.
Very rarely would Fairfax Water notify a customer of a late payment over the phone, and would not ask customers to call the emergency dispatch line to discuss a late payment. If your payment was late, you would receive notice in the mail. If needed, you can check your account status using our online customer portal: https://fwcustomer.org/.
If at any time you believe a scammer has contacted you:
- Depending on the scenario, contact the Fairfax County Police Department and/or the Federal Trade Commission to file a report.
- If you are unsure, call Fairfax Water at 703-698-5800, TTY 711 during normal business hours: Monday – Friday, 8:00am - 6:00pm.
Original source can be found here.
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